Customer Stories

Bede's Senior School

Author: Jerry Lewis, Principal Deputy Head

The Challenge

Bede’s is an independent coeducational day and boarding school for 13 to 18-year-olds set across 140 acres of the South Downs in East Sussex. With children hailing from over 40 different countries, our school community is extraordinarily diverse, both culturally and socially, and we pride ourselves on being leaders in the world of school-age pastoral provision.

We are restless innovators, always looking for ways to improve reporting and communication to enhance every aspect of what we do. Recent years saw us updating our Management Information Systems, in some cases away from paper-based systems, and as such we were looking for a welfare monitoring system to which all support and teaching staff could contribute.

The Solution - MyConcern

We first learned about MyConcern after speaking to another school about the challenges of finding modern, user-friendly welfare systems. Seeking something that enabled us to proactively intervene, and which managed data sensibly, the MyConcern team visited us, trained us, and have been extremely responsive to any of our questions.

"MyConcern is a swift, comprehensive and easy to use solution. "

Jerry Lewis Principal Deputy Head, Bede's Senior School

Implementing MyConcern

One of the most useful things about MyConcern was the way it took information from our previous systems, which included thousands of detailed entries from all staff involved in pastoral work.

Aside from saving a huge amount of time, and being extremely user-friendly, the way the system manages data makes working with organisations such as Children’s Services exceptionally quick and simple.

Moreover, for the Pastoral Team at the School, the system enables us to identify trends, spot patterns and put systems into place to alleviate problems we might otherwise miss before they become pressing. This kind of utility has informed everything from our PSHE programme to the ways we communicate with parents and one another, and we are very happy with it indeed.

The Outcomes

By adopting MyConcern we have:

  • Centralised our record-keeping
  • Enabled all staff, both teaching and support, to easily enter any concern, however small, about any pupil
  • Adopted a system that provides seamless pastoral oversight of children from 3 months, in our baby unit, to eighteen-year-olds ready to leave school
  • Been able to use data to monitor trends and make proactive decisions
  • Maintained the confidentiality of pupil information while ensuring that those staff who need information can have easy access to it


Our suite of safeguarding solutions to support schools is ever growing, so we can help with your safeguarding processes in a number of ways. Explore our products below:


For Concerns about Children and Young Adults

Easy-to-use, centralised, secure record-keeping and case management for all types of safeguarding concerns

Find out more

For Safer Recruitment

A safer recruitment and personnel vetting tool that acts as your Single Central Record. Designed to guide you through the recruitment process and to ensure that no check is missed

Find out more

For Multi-establishment Reporting

A powerful reporting tool designed exclusively for multi-establishment safeguarding. Paired with MyConcern and Confide to provide high-level, anonymised reporting across groups of establishments

Find out more

For Allegations Against Staff

One of the most sensitive issues facing any leader is how to handle serious allegations about their staff. Confide is the answer

Find out more

We Are Safeguardians

Let's Work Together

Start Now

You might also like...

Eating Disorders: Recognising Behaviours and Supporting Young People

Eating Disorders: Recognising Behaviours and Supporting Young People

Eating disorders are an extensive issue throughout the UK and much of the world. Research shows that between 1.25 and 3.4 million people in the UK are affected by some form of an eating disorder. This blog will explain what eating disorders are, who are most at risk and how to identify disordered eating behaviours.

Read Blog
Child-on-Child Abuse in Schools and Colleges

Child-on-Child Abuse in Schools and Colleges

To support schools to tackle the issue of child-on-child abuse, we've created this free resource that can be shared with staff to help them understand the scale of the problem. Recently updated to include KCSIE 2021 information and, for boarding schools, a section on residential settings.

Download Resource
Managing Safeguarding and Stress; A Magic Formula 

Managing Safeguarding and Stress; A Magic Formula 

A free webinar, essential for all Safeguarding leads.  We ask, what impact does stress have on us? What strategic approach to stress can be taken as part of your role? How to best deal with stress in the moment, and how to spot the signs of stress in others?

Watch Webinar