Customer Stories

Fitzalan High School

Author: Judith Rees, Assistant Headteacher

The Challenge

Fitzalan High School serves a wide range of socioeconomic groups and over 40 languages are spoken in the school community, with approximately 70% of the students speaking English as an additional language.

With such a diverse community, the school and its staff must ensure that they are fully aware of the cultural backgrounds and differences of their student body, while also considering them in the context of child protection and safeguarding – challenges which are faced by all schools, regardless of their demographics.

In such a large school, it can be a challenge to maintain a consistent, accessible resource for recording and monitoring safeguarding reports and actions.

The Solution - MyConcern

Fitzalan were looking for a secure platform to provide a reliable and intuitive system for recording and monitoring safeguarding to build on the school’s existing system and streamline processes. Choosing MyConcern was just about strengthening processes rather than fixing something that didn’t work.

"If you’re looking at the holistic picture of a child, then you need as much information in the same place as possible."

"It is intuitive to use and the teachers who have reported things can do it very straightforwardly. Teachers feel comfortable that they can record any concern that they have. "

Judith Rees Assistant Headteacher, Fitzalan High School

Implementing MyConcern

Since getting started with MyConcern in September 2017, the school’s staff have quickly taken to the system, making it an essential part of their safeguarding practices. Everybody in the school can use the system with the right permissions, so they can update the records that are relevant for them. We use it, particularly when we’re preparing for core groups or case conferences.

Taking to MyConcern has been a smooth process for the staff involved, making it a valuable tool in their everyday activities without the need for extensive training.

The Outcomes

  • A more proactive approach that keeps pupils at the centre
  • Straightforward report entry and tighter procedures
  • Streamlined and secure safeguarding processes
  • Better visibility of issues
  • Staff feel confident they are carrying out due diligence
  • Easy to triage concerns
  • Informed decision making
  • Saves time


Our suite of safeguarding solutions to support schools is ever growing, so we can help with your safeguarding processes in a number of ways. Explore our products below:


For Concerns about Children and Young Adults

Easy-to-use, centralised, secure record-keeping and case management for all types of safeguarding concerns

Find out more

For Safer Recruitment

A safer recruitment and personnel vetting tool that acts as your Single Central Record. Designed to guide you through the recruitment process and to ensure that no check is missed

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For Multi-establishment Reporting

A powerful reporting tool designed exclusively for multi-establishment safeguarding. Paired with MyConcern and Confide to provide high-level, anonymised reporting across groups of establishments

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For Allegations Against Staff

One of the most sensitive issues facing any leader is how to handle serious allegations about their staff. Confide is the answer

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