Customer Stories

Hilbre High School Humanities College

Author: David White, Assistant Head & Director of Safeguarding & Intervention

Secondary School
1100 Pupils
73 Staff
North, UK

The Challenge

Hilbre is a hard-working, lively academy where they believe that learning is an enjoyable and rewarding experience for all their students. They pride themselves in recognising the varied and individual needs of their students and the broad, balanced education they provide, both in and outside the classroom, ensures their students can leave school with the skills, knowledge and understanding necessary to contribute confidently to today’s ever changing world.

When it came to recording safeguarding issues, Hilbre had been used to using a paper-based method, “which worked to an extent but we found it to be a very time-consuming process. The manual system had other potential pitfalls including difficulty locating paperwork, information could be lost and therefore there were concerns over keeping track and following up issues effectively.”

The Solution - MyConcern

Assistant Headteacher and Designated Safeguarding Lead (DSL), David White, began to look at alternative recording methods, and discovered MyConcern.

Seeking something that enabled us to proactively intervene, and which managed data sensibly, One Team Logic visited us, trained us, and have been extremely responsive to any of our questions. The school organised a presentation from One Team Logic. The Senior Leadership Team were “very impressed with the product, we realised we could not develop anything as sophisticated and comprehensive inhouse. MyConcern is like a Rolls Royce compared to a Morris Minor!”

"I feel the school is a safer place, we are able to react quickly to new issues, and it enables a much more proactive approach to safeguarding in general."

David White Assistant Head & Director of Safeguarding & Intervention, Hilbre High School Humanities College 

Implementing MyConcern

Myself and the other DSLs had a really effective, bespoke training session, MyConcern is very intuitive and simple to use.

We were also offered telephone and online support, so if we had any issues, we had a route to find a resolution very quickly.

Because concerns can be raised by any member of staff, we needed to roll out the training across the school. One Team Logic provided a handy information sheet that covered the steps involved in recording a new concern or to update an existing one. As a DSL, one of the great features of MyConcern is how the system sends an automatic notification to let me and the other DSLs know when a concern has been raised or amended. It makes the job of tracking a concern so much easier!

The impact on our safeguarding practices has been tremendous, MyConcern is now embedded in all safeguarding policies and staff practice. We’ve even been sharing our experience with other schools, coming to Hilbre to see how the system works. We have become a beacon school for safeguarding.

Outcomes

MyConcern provides a safety net and staff feel supported both in and out of school as the system is accessible at any time. Concerns can be recorded instantly on the go using your mobile phone and other devices, so there’s no waiting around to access a paper recording system.

This gives us the confidence that the information recorded is fresh and accurate, there’s no delay in the recording process. Therefore, we have saved so much time, both for myself and all staff involved. Acting promptly is key as the Government requires a speedy response/resolution to concerns, so we feel confident we are meeting this requirement with MyConcern.

01
MYCONCERN®
MYCONCERN®

For Concerns about Children and Young Adults

Easy-to-use, centralised, secure record-keeping and case management for all types of safeguarding concerns

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02
CONFIDE®
CONFIDE®

For Allegations Against Staff

One of the most sensitive issues facing any leader is how to handle serious allegations about their staff. CONFIDE® is the answer

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03
CLARITY®
CLARITY®

For Multi-establishment Reporting

A powerful reporting tool designed exclusively for multi-establishment safeguarding. Paired with MYCONCERN® to provide high-level, anonymised reporting across groups of establishments

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SENTRY®
SENTRY®

For Safer Recruitment

A safer recruitment and personnel vetting tool that acts as your Single Central Record. Designed to guide you through the recruitment process and to ensure that no check is missed

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MENTOR®
MENTOR®

For Training and Specialist Support

Our package of safeguarding services to help you build and maintain safeguarding expertise in your organisation

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