Customer Stories

Ysgol Gymraeg Coed-Y-Gof

Author: Mike Hayes, Headteacher

Primary School
336 Pupils
29 Staff

The Challenge

In common with many schools, Coed-Y-Gof was recording safeguarding concerns using a paper-based system.

Several years ago, Coed-Y-Gof had implemented a process (a “red book” for every child), which was regarded as best practice at the time. Each red book was maintained by the class teacher with staff recording concerns and observations throughout the school year.

Some of the problems with this paper-based approach were that red books were occasionally mislaid; red books sometimes needed to be shared with other members of staff and were therefore not available when needed; or, books became very full for some children. Trying to find a specific entry in a full book wasted a lot of time.

Whilst writing in the red book was not an onerous task, it meant that the teacher or teaching assistant had to have access to the book at the time they wanted to record something. Sometimes this was not possible because the event happened away from the classroom or because the red book had been taken to another part of the school.

The Solution - MyConcern

The Safeguarding Company's safeguarding solution, MyConcern, was the ideal solution to assist Coed-Y-Gof in recording and managing safeguarding concerns.

Headteacher, Mike Hayes, is keen to embrace new technologies and new ways of doing things in a constant drive to improve the learning environment and help all pupils achieve their best. After seeing MyConcern for the first time, he commented, “I immediately saw how this could save us a huge amount of time and improve communication between members of staff.”

"Using MyConcern has enabled us to keep all staff members in the loop. There is continuity even if someone is off." "

Mike Hayes Headteacher, Ysgol Gymraeg Coed-Y-Gof

Implementing MyConcern

MyConcern was installed at the school and linked up to SIMS so that pupil data could be synchronised between the two systems. First, the senior leadership team was trained, and the context of how to best employ MyConcern to suit the school’s needs was discussed before the rest of the staff were introduced to the new system.

MyConcern automatically builds a chronology against each pupil, so that trends and patterns can be spotted. Staff members can work together in a secure environment to manage complex and challenging cases using the in-built task management and messaging features.


  • The Senior Leadership Team can look at the school as a whole, spot patterns early on and analyse what can be done to address the issues
  • Multiple staff members can be involved in a case, raising the amount of input and improving welfare standards
  • Saves time
  • Recording a concern has become so much easier and takes less time than the previous method
  • Teachers can get back to their core activity: teaching
  • Valuable information does not get forgotten
  • We are able to demonstrate within seconds that we are doing the right thing and have a robust processing place

"We have all the information at our fingertips now and are confident that we are building up a better picture. As a school, we are not forgetting anything."

Headteacher, Ysgol Gymreag Coed-Y-Gof


Our suite of safeguarding solutions to support schools is ever growing, so we can help with your safeguarding processes in a number of ways. Explore our products below:


For Concerns about Children and Young Adults

Easy-to-use, centralised, secure record-keeping and case management for all types of safeguarding concerns

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For Allegations Against Staff

One of the most sensitive issues facing any leader is how to handle serious allegations about their staff. Confide is the answer

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For Multi-establishment Reporting

A powerful reporting tool designed exclusively for multi-establishment safeguarding. Paired with MyConcern and Confide to provide high-level, anonymised reporting across groups of establishments

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For Safer Recruitment

A safer recruitment and personnel vetting tool that acts as your Single Central Record. Designed to guide you through the recruitment process and to ensure that no check is missed

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For Training and Self-assessments

Our package of safeguarding training and self-assessments to help you build and maintain safeguarding expertise in your organisation

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