Safeguarding in Housing

Total Safeguarding
Housing professionals who come into contact with adults with care and support needs, or who are experiencing or at risk of abuse or neglect, have a responsibility and duty of care to their tenants and service users. Identifying their needs, raising concerns and reporting them through the correct channels is mandatory and housing providers must fulfil their obligations.
Safeguarding challenges have never been more complex nor the legal requirements placed upon housing providers more stringent. The number and range of safeguarding concerns experienced by communities have grown exponentially to include issues such as anti-social behaviour, county lines, cuckooing and domestic violence.
Those working in housing settings have an important responsibility to manage the scale of these challenges which is a consistently taxing and growing part of the job.

We believe that successfully achieving high standards of professional safeguarding practice is founded on eight core principles that come together to create Total Safeguarding:
- Strong governance, leadership and management
- A clear focus on harm prevention and reduction
- Efficient recording and case management of concerns
- Effective team working within and between individuals and organisations
- Managing and sharing information securely, lawfully, and pro-actively
- Securing professional and emotional support for your people, your teams and yourself
- Being able to see the rich picture – understanding your data and developing insight
- Learning lessons from your own professional practice and that of others.
The essential step to Total Safeguarding is to combine the practice of safeguarding with the very best technology - each is necessary, individually they are unlikely to meet the current safeguarding challenge. Together we can create everything you need for yours to be a world-class safeguarding organisation – one that protects children and adults and supports them to have the best outcomes in learning, in work and in life.
Solutions
Our suite of safeguarding solutions to support Housing Providers is ever-growing, so we can help with your safeguarding processes in a number of ways. From MyConcern, which offers a secure, centralised system for the management of all categories of safeguarding, child protection and pastoral concern, to Sentry our safer recruitment and personal vetting solution that acts as your single central record, and Clarity our game-changing, high-level reporting system for senior leaders, which provides anonymised data across multiple establishments using MyConcern.
MyConcern
Our award-winning software is a safe and effective system for recording and managing safeguarding and wellbeing concerns that housing providers and their contractors may identify in relation to their tenants and properties. This is especially so in relation to children, young people and adults at risk.
It is especially useful for housing providers as it offers a watertight, efficient method to share information with other trusted external parties (e.g. social care or police) within the system, even those who do not have MyConcern installed in their organisation can be invited by your safeguarding lead to see information if required
Sentry
Effective safeguarding starts with Safer Recruitment so Sentry has been designed to guide you through the process - ensuring no critical check is missed. Gone are the days where records of DBS checks, first aid qualifications, references, and more can be kept in paper or excel files. Sentry is a purpose-built, secure system that is customisable to your unique needs and supports you with in-built best practice solutions.
Clarity
Clarity is a powerful reporting tool designed exclusively for multi-establishment safeguarding. Paired with MyConcern to provide high-level, anonymised reporting, the system enables you to detect risks, spot trends and track progress across groups of establishments. Clarity helps Housing Associations working across multiple locations to identify actionable insights, inform decision making and uncover opportunities for ‘early help’, helping to ensure that your safeguarding responsibilities are met.
Learn MoreFor Concerns about Children and Young Adults
Easy-to-use, centralised, secure record-keeping and case management for all types of safeguarding concerns
Find out moreFor Safer Recruitment
A safer recruitment and personnel vetting tool that acts as your Single Central Record. Designed to guide you through the recruitment process and to ensure that no check is missed
Find out moreFor Allegations Against Staff
One of the most sensitive issues facing any leader is how to handle serious allegations about their staff. Confide is the answer
Find out moreFor Multi-establishment Reporting
A powerful reporting tool designed exclusively for multi-establishment safeguarding. Paired with MyConcern and Confide to provide high-level, anonymised reporting across groups of establishments
Find out more