September Updates to Safeguarding Software MyConcern

At The Safeguarding Company, we are always listening to and communicating with our customers to better understand their needs and how they can better use our products. We have made several changes to our safeguarding software solution MyConcern which will enable customers to have a better user journey. In this blog, you can read all our September updates.

Here is a list of exciting features that have been deployed for MyConcern in September 2021.

Concern Filed Reason

This feature will enable establishments to record specific reasons from a pre-configured list when Concerns are marked as 'filed'. When this happens the user will be presented with a 'Reason' prompt marking a Concern as 'Filed' with an option for a decision or rationale type field.

Once selected the 'Reason' will be recorded within the Concern Chronology and Audit Trail, included within the Concerns dashboard export and available to report on.

Warning Message for Unsaved Work:

There will now be a pre-existing warning message displayed on additional when a user tries to leave a page with unsaved work in order to provide a consistent system-wide process.

Concern Dashboard Exports

This feature has been updated to include all columns, including those controlled via feature flags e.g. Case Owner, Locations etc. The new list of headers contained within the CSV export will be:

High Priority
Urgent
Concern ID
Concern Summary
Case Owner
Categories
Reported By
Reported At
Origin of Concern
Occurred At
Associated People
Owner Group
Concern Filed Reason (where applicable)
Last Updated

The export will honour search criteria and export only the relevant criteria as part of a filtered list.

Tasks 'Due' Notifications

A new ‘Upcoming’ task due notification is now available. If enabled it will generate a notification to the user the day before a task is due.

Profile Duplicate Check (Profile Manager)

When creating a new profile in a profile manager account, the users will be notified of any similar existing profiles that have been found containing matching details on at least three of the following four fields:

Forename
Surname
Gender
Date of Birth

Concern Level

There are now up to three levels, a description of each can be defined by the customer. These could be used to define risk levels or level of supervision required etc.

Origin of Concern

This feature allows establishments to record how to who notified them about a concern. The 'origin' is a list defined by the user which allows establishments to create a maintain the values that support their specific needs. This is available within the reporting module to support trend analysis.

Concern chronology update type of 'Consent'

When creating new entries against a concern a new chronology update type 'Consent' is now available. This allows Safeguarding Leads to identify that consent has been granted for the recording of information. This will soon be available for profile updates as well.

‘Last Updated’

Users can now see updates on The Concern and Profile dashboards in regards to category changes, profile flag changes etc. This provides customers with the ability to monitor whether case reviews or profile reviews have been carried out on a regular basis.

Properties as Profiles (Profile Manager)

Profile Manager versions of MyConcern now support establishments who wish to record concerns against a ‘property’ within their organisation as well as associating people to a concern. This is a key and fundamental feature of MyConcern that is configured during the setup process for an establishment. Once the feature is switched on, an establishment can create and maintain details about their properties following the same end-to-end process that is followed for ‘people’.