World Class Customer Service
Customer Support Team
Our award-winning UK-based customer support team (real people, not bots or DIY!) consistently get world-class customer approval ratings.
The team are fully qualified to support users through all stages of the set up process, and to answer any queries you may have about the use of our products, whether it be MyConcern, Confide, Clarity, MyVoice, Sentry or Mentor. They are contactable on dedicated channels via phone or email, and are always more than happy to help.
Customers are always commenting on the excellent quality of service they receive, and also the speed of the response, because we appreciate that getting an answer to your query as quickly as possible is really important when you have a million other things to do! But don’t take our word for it, here are some comments from real customers:
Customer Success Team
Your organisation will also benefit from our experienced and proactive Customer Success team, who work collaboratively with our customers to ensure we meet all your safeguarding requirements.
Dedicated Customer Success Specialist
Your own dedicated Customer Customer Success Specialist, to partner with and support your Designated Safeguarding Leads/Persons from the get-go, ensuring they are supported every step of the way.
Support Throughout Onboarding
We provide support throughout the onboarding process, ensuring all your users are fully trained and confident in using our products, with no question left unanswered.
Comprehensive Product ‘Help’ Section
Created primarily for Safeguarding Leads is a full suite of handy User Guides and Videos describing every area of the system, easily accessed in the 'Help' section within our products.
Product Health Checks
Our innovative Product Health Checks are conducted on a regular basis. The Customer Success Team ensures your organisation are maximising all features within our products and demonstrating best safeguarding practice.
