Our Expertise

World Class Customer Service


Customer Support Team

Our award-winning UK-based customer support team (real people, not bots or DIY!) consistently get world-class customer approval ratings.

The team are fully qualified to support users through all stages of the set up process, and to answer any queries you may have about the use of our products, whether it be MyConcern, Confide, Clarity, Sentry or Mentor. They are contactable on dedicated channels via phone or email, and are always more than happy to help.

Customers are always commenting on the excellent quality of service they receive, and also the speed of the response, because we appreciate that getting an answer to your query as quickly as possible is really important when you have a million other things to do! But don’t take our word for it, here are some comments from real customers:

"Always superb customer support, quick and easy to contact and always quick to do everything possible to resolve any issues."

Abi Grocutt Safeguarding Officer, Firth Park Academy

"You always answer my questions/problems so quickly - you are all amazing!"

Liz Round DSL, Uplands Manor Primary School

"Quick to respond - made it very clear what I needed to do. Helpful and pleasant. I liked the fact that I could email and ring through to the specific person dealing with the ticket if needed. Felt very supported."

Brenda Newton DSL, Sunbury Manor

Experienced and Proactive

Customer Relations Team

Your organisation will also benefit from our experienced and proactive Customer Relations Team, who work collaboratively with our customers to ensure we meet all your safeguarding requirements.

Dedicated Customer Relations Adviser

Dedicated Customer Relations Adviser

Your own dedicated Customer Relations Adviser, to partner with and support your Designated Safeguarding Leads/Persons from the get-go, ensuring they are supported every step of the way.

Support Throughout Onboarding

Support Throughout Onboarding

We provide support throughout the onboarding process, ensuring all your users are fully trained and confident in using our products, with no question left unanswered.

Product Health Checks

Product Health Checks

Our innovative Product Health Checks are conducted on a regular basis. The Customer Relations Team ensures your organisation are maximising all features within our products and demonstrating best safeguarding practice.

Get in Touch

Contact Customer Support

Get in Touch