Product Training

Our world class, industry leading training service has been developed to help all our customers fulfil their product training needs, easily and conveniently

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What Product Training Options Are Available?

3 Stage MyConcern Bespoke Live Interactive Online Training Programme

3 Stage MyConcern Bespoke Live Interactive Online Training Programme

In three one-hour sessions with a product trainer, Safeguarding Leads will learn all aspects of how to use and get the most from your products. These sessions are offered at the onboarding stage and also at any time during your subscription period.

One-to-One Online Refresher Training

One-to-One Online Refresher Training

Exclusively for Safeguarding Leads, these one-to-one sessions with a product trainer are customer-driven and geared towards your specific needs. Useful for customers who would like some extra time with a trainer to consolidate their knowledge.

A ‘Help’ Section with Comprehensive User Guides

A ‘Help’ Section with Comprehensive User Guides

Written primarily for Safeguarding Leads there is a full suite of handy User Guides describing every area of the system. These can be easily accessed by navigating to the 'Help' section within our products.

Easily Train All Staff to Use MYCONCERN® with Our Training Presentation

Easily Train All Staff to Use MYCONCERN® with Our Training Presentation

All of your staff can use MYCONCERN®, therefore we have provided a PowerPoint presentation for you in the ‘Help’ section, specifically guided towards members of staff who aren’t Safeguarding Leads.

Regular Free Product Training Webinars

Regular Free Product Training Webinars

We run a whole host of free, live interactive webinars to help you get the most from your subscription. You can register for these, ask questions and receive bespoke personal training tips and advice on all aspects of our products.

Face-to-Face Training (Costs apply)

Face-to-Face Training (Costs apply)

Our trainers can attend your establishment for half a day and train Safeguarding Leads in the use of our products. (Please note this service is temporarily suspended due to social distancing measures).

Customer Feedback for Our Product Training

"I was very impressed with the standard of training and the level of expertise and professionalism of Angela. It was also really useful that it was split up into manageable segments. I have used MyConcern successfully since the first training session and feel my knowledge was developed at the right pace throughout the sessions. Thank you very much."

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"Andrew was extremely helpful. The clarity of our trainer’s explanation and the simplicity of the answers to our questions greatly helped our understanding of the system including its key functionalities. Thank you and we look forward to working with you with MyConcern in the future."

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"Loved the flexibility of the session, - yes, covered the basics but tailor made it to what we needed - very responsive. It was training with someone who really understands the system, rather than feeling like a manual-led delivery as these online things can be. Excellent."

Meet Our Team

Delivered by Experienced Product Trainers

We have a group of very experienced MyConcern professional trainers. With a wealth of experience in delivering literally thousands of hours of training, our exceptional training team are perfectly placed to deal with all your training needs.

David Chandler

David Chandler

Product Training Manager

Andrew Newman

Andrew Newman

Product Trainer

Angela Bishop-Scotti

Angela Bishop-Scotti

Product Trainer

Sally Sparrow

Sally Sparrow

Product Trainer

Sarah Jane Cummings

Sarah Jane Cummings

Product Trainer

Bethan Jones

Bethan Jones

Product Trainer

Get Started

Book Your Training Now

Join one of our live product training webinars - just select a date below to book. If you would like to arrange bespoke and one-to-one training, please contact us to discuss your options